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Day-to-Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities
Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
Full Time
$63k-79k (estimate)
05/02/2024
05/16/2024
The job skills required for Field Engineer 3 include Networking, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Engineer 3. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Engineer 3. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Engineer 3 positions, which can be used as a reference in future career path planning. As a Field Engineer 3, it can be promoted into senior positions as a Field Engineer III - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Engineer 3. You can explore the career advancement for a Field Engineer 3 below and select your interested title to get hiring information.